Returns & exchanges

Simple returns.
No complications.

We want you to be confident in every purchase. If something isn't right, we'll make it easy to return.

14 Days to return
CHF 0 Return shipping cost
5–7 Days to refund

How it works

Three steps to a return

Contact us within 14 days of receiving your order. We'll send you a prepaid return label and handle the rest.

i
Contact us within 14 days
Email us at hello@kessential.ch with your order number and reason for return. We'll confirm within one business day.
ii
Receive your prepaid label
We'll send a prepaid Swiss Post return label by email. Print it, attach it to your parcel, and drop it off at any Swiss Post location.
iii
Get your refund
Once we receive and inspect the item, we'll process your refund within 5–7 business days to your original payment method. You'll receive a confirmation email when it's done.

Eligibility

What can be returned

We accept returns on unopened, sealed products within 14 days of delivery. Due to Swiss hygiene regulations, we cannot accept returns on products that have been opened or used.

Accepted
Unopened, sealed packaging
Undamaged outer packaging
Returned within 14 days
Incorrect item received
Defective or damaged product
Not accepted
Opened or used products
Broken seals or tampered packaging
Items returned after 14 days
Products purchased elsewhere
Gift sets partially used

Skin reactions. If you experience an adverse reaction to a product, please contact us before returning. We'll guide you through the process and do our best to help.


Damaged or incorrect orders

Something arrived wrong?

If your order arrived damaged, defective, or you received the wrong item, we cover all return costs and will send a replacement or issue a full refund at no charge. Please contact us within 7 days of delivery with a photo of the item and your order number.


Exchanges

Prefer a different product?

We don't process direct exchanges. If you'd like a different product, initiate a return for the original item and place a new order. This ensures the fastest turnaround for you.


Contact

Get in touch

Our team is available Monday to Friday, 9:00–17:00 CET. We aim to respond to all enquiries within one business day.

Response time
Within 1 business day
Mon–Fri, 9:00–17:00 CET
This policy applies to orders delivered within Switzerland. It is consistent with the Swiss Code of Obligations (OR) and consumer protection practices applicable to distance selling. The statutory right to contest a purchase for defective goods remains unaffected by this policy. Last updated: May 2026.